Frequently Asked Questions

At Medical Equipment Specialists, we work hard to find the perfect mobility solution for each person. We explore various options to create a wheelchair tailored specifically to you. Your chair will be designed for comfort, ease of use, and any specific medical needs recommended by your healthcare team.
However, what truly sets Medical Equipment Specialists apart is helping people move through life is not just our job—it’s our mission, and we take it very seriously

Medical Equipment Specialists is part of your rehabilitation healthcare team. We work closely with your doctor, nurses, and therapists to make sure your wheelchair is the right fit for you. Since we partner with your healthcare providers, you’ll need a referral from them before we can provide you with a mobility solution. If you’d like to work with us, ask your doctor or therapist to choose Medical Equipment Specialists as your provider.

At Medical Equipment Specialists, we work diligently to get your new power wheelchair to you as quickly as possible, ensuring that every step is done correctly. Our process is 2-3 times faster than the average, with most wheelchairs delivered in under 30 days. Our highly experienced team is laser-focused on your mobility, making sure you receive the best wheelchair for your needs without unnecessary delays. The exact timeline may vary based on medical evaluations, insurance approvals, and customizations. For details, please feel free to contact us. We appreciate your patience as we work to get you moving as quickly as possible!

Since every client has unique mobility needs, your doctor and therapist play a key role in determining the best wheelchair for you. Our dedicated team members will work closely with your doctor and therapist to ensure you receive the right mobility solution. They will assess your needs and collaborate with a certified Rehab Technology Supplier (RTS) to find the best wheelchair for your specific situation.

If anything about your health changes and it affects how your wheelchair fits or functions, contact your local Medical Equipment Specialists branch right away. We’ll help make any necessary adjustments.

Yes. A wheelchair that isn’t designed for your body can cause harm. Everyone is different, and a one-size-fits-all wheelchair might lead to serious problems, such as:
Pain and discomfort
Increased dependence if the chair is too challenging to use
Pressure sores from poor cushioning
A chair that doesn’t adjust as a child grows
Higher costs because most insurance only pays for a new wheelchair every five years
To avoid these issues, it’s essential to get a wheelchair that fits your needs properly.

Yes. You have the right to choose your mobility provider. Call Medical Equipment Specialists today to discuss your options and let us help you find the best mobility solution for your needs. Our team is ready to guide you through the process and work with your doctor or therapist to ensure you get the right wheelchair.

Complex power wheelchairs are the most advanced and are designed for people with severe physical disabilities. They provide the most stability and support and typically include features such as power tilt, recline, seat elevation, leg rests, and more.

Complex power wheelchairs are for people with conditions such as ALS, spinal cord injury, stroke, late-stage Parkinson’s, late-stage MS, cerebral palsy, or Muscular Dystrophy.

Yes. A certified assistive technology professional and a physical or occupational therapist must collaborate with the patient and doctor to obtain medical documentation, clinical measurements, and proof of medical necessity.

A patient qualifies when they require advanced features such as power tilt, power recline, pressure relief, assistance with spasticity, tone management, or support for self-catheterization needs.

What is the difference between a complex rehab power wheelchair and a power wheelchair?
Complex Rehab Chairs are built for the specific medical needs of an individual, offering adjustable seating, positioning, and advanced power features like tilt-in-space or recline. Standard Power Wheelchairs are mass-produced with basic features and limited custom options.

Common Diagnosis for Complex Power Wheelchairs:
Spinal cord injuries
Rheumatoid arthritis
Traumatic brain injuries (TBI)
Stroke
ALS (Lou Gehrig’s Disease)
Guillain-Barre Syndrome
Muscular dystrophy
Multiple sclerosis
Degenerative disk disease
Post-spinal fusion
Laminectomy
Parkinson’s